Summary
Results-driven IT professional with 4+ years of progressive experience across L1, L2, and L3 support functions. Proven expertise in identity and directory services, cloud and messaging platforms, HPC environments, and Linux/Windows infrastructure. Experienced in client-facing engagement, POC delivery, and cross-functional collaboration at organizations including COMSOL, Wipro, and Genpact. Adept at scripting, automation, and driving operational efficiency in fast-paced enterprise environments.
Experience
Technical Consultant
Jan 2026 – Working
- Provided L2/L3 IT support across identity, messaging, and endpoint management domains.
- Delivered client-facing POCs and technical demonstrations for enterprise solutions.
- Collaborated with cross-functional teams to resolve complex infrastructure incidents.
- PAM360, AD360, EPC, M365, Acronis EDR & XDR, SDP Ticketing Tool and Technical Support.
Linux-Windows Administrator
Oct 2025 – Jan 2026
- Managed and maintained Linux and Windows server environments, ensuring high availability, security, and optimal performance.
- Administered email infrastructure (Zimbra) and proxy servers, handling configuration, troubleshooting, and user management.
- Implemented and monitored security and performance tools like Wazuh and Zabbix for real-time alerting and system health tracking.
- Performed system updates, patch management, and troubleshooting to minimize downtime and improve overall infrastructure stability.
Technical Consultant
Nov 2024 – Mar 2025
- Implemented and integrated controllers from Delta, Vertiv, and Exicom for real-time monitoring and control.
- Configured bidirectional data flow between field devices and centralized monitoring systems.
- Deployed and managed visualization dashboards using Grafana for performance tracking and analytics.
- Worked on Red Hat Enterprise Linux (RHEL) environment for system setup, configuration, and maintenance.
- Ensured seamless communication, data accuracy, and system reliability across multiple controller platforms.
System Administrator
Apr 2023 – Aug 2024
- Administered High Performance Computing (HPC) clusters and Linux server environments.
- Managed ZENworks endpoint management and enterprise software deployment pipelines.
- Automated routine sysadmin tasks using Bash and Python scripting, reducing manual effort by ~30%.
- Monitored system performance, capacity, and availability across multi-node HPC infrastructure.
- Coordinated with global teams on infrastructure upgrades, patch management, and DR planning.
System Administrator / System Engineer
Apr 2022 – Apr 2023
- Managed Azure Active Directory (AAD) and AD Connect for hybrid identity synchronization.
- Handled user lifecycle management: provisioning, de-provisioning, group policies, and MFA.
- Supported Microsoft 365 services including Exchange Online, Teams, and SharePoint.
- Resolved escalated L2/L3 tickets, achieving SLA compliance >95% consistently.
- Participated in on-call rotation for critical infrastructure incidents and change management.
IT Support Engineer
2020 – Apr 2022
- Delivered L1 and L2 desktop, network, and application support for enterprise users.
- Administered Active Directory, DNS, DHCP, and Group Policy Objects (GPOs).
- Imaged, deployed, and maintained Windows endpoints using SCCM/MDT.
- Documented incident and problem records in ITSM tools (ServiceNow/Remedy).